Refund policy
At Pefira, customer satisfaction is very important to us. We encourage you to carefully review our Return & Refund Policy before placing an order. By purchasing from our store, you agree to the terms and conditions outlined below.
This policy applies to all orders within the United States.
1. 30-Day Return Window
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Items must be unused, unworn, and unwashed
- All original tags must remain attached
- Products must be returned in their original packaging
- Proof of purchase (such as an order number or receipt) is required
Items that do not meet these requirements may not be eligible for return or refund.
2. How to Start a Return
To initiate a return request, please contact our support team at:
📧 support@pefira.store
Once your request has been reviewed and approved, we will provide:
Return instructions
A return shipping label (if applicable)
Please note: Returns sent without prior approval or authorization will not be accepted.
3. Damaged, Defective, or Incorrect Items
We recommend inspecting your order immediately after delivery.
If you receive:
- A damaged item
- A defective product
- An incorrect item or size
Please contact us within 48 hours of delivery at:
📧 support@pefira.store
To help us resolve the issue quickly, please include clear photos showing the problem. Our team will review the matter and provide an appropriate solution as soon as possible.
4. Exchanges
Exchanges are offered only in the following situations:
- Damaged or defective items
- Incorrect products received
- Wrong size delivered
All exchanges are subject to product availability. Delivery times for replacement items may vary depending on your location.
5. No Restocking Fees
Pefira does not charge any restocking fees.
Eligible returns will not incur additional restocking penalties or hidden charges.
6. Refund Process
After your returned item has been received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Refund processing time: 5–7 business days
- Maximum refund timeframe: up to 7 business days after approval
Please note that banks or payment providers may require additional time to reflect the refunded amount in your account.
7. Discounts & Promotions
Refunds will not be issued for discount codes or promotional offers that were not applied during checkout.
Promotional offers must be redeemed at the time of purchase and cannot be applied retroactively after an order has been completed.
Customer Support
If you have any questions or require assistance regarding returns or refunds, please contact us:
📍 Address: 7718 Milton Ave, Whittier, California, 90602, United States
📞 Phone: +1 226 702-0119
📧 Email: support@pefira.store